Cancellation instructions

This English version is provided for readability. Where legal wording matters, the German version is authoritative.

Part A: General right of cancellation (14 days)

For paid contracts concluded at a distance or outside business premises between the provider and a consumer, Austrian law generally provides a right of cancellation under the Distance and Off-Premises Contracts Act (FAGG, Federal Law Gazette I No. 33/2014, as amended).

Important: free handout and newsletter: Signing up for the free newsletter and receiving the free handout does not create a paid purchase contract. The FAGG right of cancellation only applies to paid contracts. For the free newsletter signup, you can withdraw your email consent at any time by clicking the unsubscribe link in any email.

Right of cancellation for paid contracts

You have the right to cancel this contract within fourteen (14) days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded (for digital content: from contract conclusion, not from delivery).

To exercise your right of cancellation, you must inform us (Bernhard Götzendorfer, Rittingergasse 15/11, 1210 Vienna, email: office@gotzendorfer.at) by means of a clear statement, for example by email, of your decision to cancel this contract. You may use the sample cancellation form below, but it is not required.

To meet the cancellation deadline, it is sufficient that you send your notice exercising the right of cancellation before the cancellation period expires.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive your notice of cancellation. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise; you will not be charged any reimbursement fees.

Part B: Expiry of the right of cancellation for digital content (§ 18 FAGG)

Under Section 18 para. 1 no. 11 FAGG, the right of cancellation expires for contracts for the delivery of digital content if

1. the consumer has expressly agreed that performance of the contract, meaning access to the digital content, begins before the end of the 14-day cancellation period, and
2. the consumer has confirmed that they thereby lose the right of cancellation once performance begins.

Practical implementation in checkout: During purchase of digital content, a checkbox that is not preselected is shown. The text reads:

• “I expressly agree that access to the digital content starts immediately, before the end of the 14-day cancellation period, and I confirm that I thereby lose my right of cancellation.”

The purchase can only be completed after this checkbox is actively selected. Without this confirmation, the 14-day right of cancellation remains fully in place.

Note: EU cancellation button requirement from 19 June 2026

From 19 June 2026, online traders in the EU are required to provide a standardised “cancellation button” in the customer account or post-purchase area (Directive 2023/2673). This requirement applies to orders from that date and will be reviewed or implemented before it enters into force.

This obligation applies from the stated date; details of the exact technical implementation should be coordinated with legal counsel.

Sample cancellation form

(If you wish to cancel the contract, please complete this form and send it back.)

To:
Bernhard Götzendorfer
Rittingergasse 15/11
1210 Vienna
Austria
Email: office@gotzendorfer.at

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*)

• Ordered on (*) / received on (*): _______________
• Name of consumer(s): _______________
• Address of consumer(s): _______________
• Date: _______________

(*) Delete as appropriate.

Last updated: 12 June 2026